Restaurants in Mallorca are now charging people if they book and don’t turn up
Restaurateurs in Mallorca have grown tired of 'ghost reservations' and more and more are now charging a penalty for no-shows or last-minute cancellations. This is a practice that is increasing across the island, with two out of every ten (20%) establishments on the island now penalizing 'no shows'.
This situation has been confirmed to Diario de Mallorca by Alfonso Robledo, president of the Restauración-CAEB employer association, who also assures that at the current rate of growth, it will be a widespread practice on the island within four years as more businesses are becoming more digitalized and are getting increasingly fed up of no-shows.
The main reason restaurateurs have begun to implement these measures is mainly due to the increase in 'no shows', but also another growing trend of tourists making multiple reservations in several restaurants for the same date and time, due to the saturation of some locations and the ease of carrying out these procedures online.
Robledo said that the amount of the penalty varies depending on the establishment, but can reach up to 120 euros per diner. This amount is charged to their credit card once the clients do not appear, as the number is required when making the reservation.
Given this whole situation, Robledo wanted to make it clear that "the restaurateur does not want to penalise the customer, he wants to feed them, but if they book a table and don’t turn up, they have no choice."
Share This Article
