Woman arrested in major fraud case involving prominent travel firm

11/5/23, 9:35 AM By National Police National

The National Police have arrested a woman on charges of client fraud and falsification of documents in connection with a well-known travel firm based in Palma, Mallorca, specializing in honeymoon packages. The arrest of the suspect, who had maintained a high living standard through deceit, occurred earlier this week, as reported by Cronica Balear.

The arrest was the result of extensive investigations conducted by the Economic Crime and Technological Crimes Group of the Judicial Police Force. The travel agency under scrutiny is renowned for its wide range of travel services, operating not only in the Balearic Islands but also on the mainland.

The detained individual, a Spanish national, allegedly defrauded clients to the tune of €78,000 and is currently under investigation. Authorities have not ruled out the possibility of discovering more victims of the scam as the case continues.

The suspect cunningly leveraged her reputation, earning the trust of clients through past engagements, word-of-mouth referrals, and participation in bridal fairs. She was known for her attentive and timely communication, often going the extra mile to contact clients on weekends and into the late hours, creating an illusion of excellent customer service, diligence, and trustworthiness.

Clients were enticed to make immediate payments to secure their travel arrangements, tempted by promises of guaranteed prices and quick booking confirmations for flights, hotels, and excursions.

Once payments were received, the suspect abruptly ceased all communication with her clients and failed to provide any documentation related to the travel arrangements. Those who managed to reach their destinations encountered significant problems, as their reservations had not been paid, forcing them to incur double expenses.

After a thorough analysis of the complaints filed by victims, she was apprehended on suspicion of involvement in fraud and document falsification. Law enforcement agencies have not ruled out the possibility of making additional arrests in the near future as they continue to investigate this case.